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While nearly every organisation is embracing AI, doing so creates complexity in the IT environment. This complexity can inhibit technology implementation and adoption, and cause costly headaches for IT teams, especially when it leads to outages.

According to the , 86% of AU/NZ businesses report that high business impact outages can cost at least US$500,000 ($770,000AUD) per hour. Few businesses can comfortably absorb that, and the number will inevitably climb higher as systems and processes become more integrated with AI. 

Traditional monitoring tools have a narrow focus on specific system areas but become ineffective as the complexity and volume of data surges. Furthermore, hybrid and multi-cloud architectures, critical to AI, are beyond the remit of these siloed tools. 

More than a are finding it difficult to achieve full-stack observability due to too many monitoring tools and too much siloed data. The inability to integrate data across silos leaves teams sifting through fragmented data, obscuring the root cause of issues and hampering resolution efforts.

Teams that rely on traditional monitoring tools in modern IT environments will become trapped in cycles of reactive firefighting. They’ll spend more time battling issues with incomplete or delayed insights than proactively enhancing system reliability and performance.

Intelligent Observability is the solution

Recognising these critical shortcomings, New Relic delivers intelligent observability, an AI-strengthened approach designed to navigate and simplify the complexities of modern IT systems. Intelligent observability leverages AI to provide comprehensive, unified visibility across the entire stack, from infrastructure and applications to end-user experiences, in a single, unified platform.

Unlike traditional methods, intelligent observability uses historical data to anticipate issues before they escalate into major incidents, allowing teams to address vulnerabilities proactively. Through advanced analytics, anomaly detection, and machine learning, the platform identifies potential errors and security threats in real-time, offering actionable insights rather than mere alerts. This results in drastically reduced downtime, improved overall system resilience, and elevated engineering productivity.

Moreover, New Relic’s Intelligent Observability platform breaks down data silos by integrating all performance data into a singular interface. This consolidation enhances the ability of IT and engineering teams to rapidly identify and resolve problems, reducing mean time to resolution (MTTR) significantly. With intelligent observability, organisations can not only address those cost risks, but also increase customer satisfaction from improved system reliability.

New Relic’s approach is delivering outcomes for enterprises, one of which is . Previously burdened by an extensive, disjointed toolset and overwhelmed by data from multiple sources, the organisation turned to New Relic’s AI-strengthened observability platform. 

The outcomes from the superior visibility and AI-strengthened analytics meant not only that downtime was effectively targeted, but also that there was a 50% reduction in alert noise, 30% improvement in MTTR and 10% faster mastery of New Relic Query Language (NRQL). Global Processing was now working more efficiently, and its IT teams were free to focus on more strategic projects.

AWS at the foundation

An essential element of New Relic’s intelligent observability strategy involves a strategic partnership with AWS. With cloud complexity continually increasing, managing AWS resources efficiently is crucial. Through its collaboration with AWS, New Relic offers organisations the capability to correlate the performance of their entire AWS environment within one unified observability platform. 

By streamlining AWS monitoring and management, businesses can experience maximum value from their cloud investments, significantly reducing both IT overheads and complexity.

As IT ecosystems grow increasingly complex and reliant on AI-driven processes, traditional monitoring approaches are becoming insufficient. Organisations striving for excellence in engineering and system reliability can benefit from intelligent observability. 

New Relic’s AI-enhanced platform not only simplifies the management of modern IT environments, but also proactively drives better performance, reduces downtime, and optimises resource utilisation.