IBM is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. When did you start your current role?2009 Have you completed an MBA?Yes Order the following sources of advice/information by value to you: Peer Group In-house Analyst Vendors Consultants Technology strategy and spending What is the major transformational IT project that has been recently completed, or is underway at your organisation?Supporting the strategic company objective of transformation into a social, collaborative and mobile business What impact will it/does it have on the organisation?Fundamental change in how we work, collaborate and share information internally and more  significantly, how we engage with our clients What new strategic technology deals has your organisation struck and with whom?Key acquisitions including Softlayer (Cloud Commuting Infrastructure), Trusteer (Cyber Security) and Fibrelink (Mobile Device Management) Name your strategic technology suppliers?AT&T, Vodafone IT operational spend compared to the revenue or company turnover as a percentage?~3% What is the strategic aim of the 娇色导航and IT operations for the next financial year?2014 sees a fundamental change with a much higher focus on 'systems of engagement' versus 'systems of record'  that have been core to driving us to a Globally Integrated Enterprise over the last few years. Transformation achievements Would you describe the 娇色导航role as a transformation leader in your organisation?Yes Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?Sales Transformation – executing the agile implementation of a new end to end Sales Management Tool to increase collaboration across teams and to drive transparency in operations, data and business managementIBM Expertise – Our people are key to IBM.  Building the eminence of our workforce.  We've implemented a system for identifying and cultivating IBM experts.  Builds the eminence of our workforce.  Search for experts, not content. Helps the IBMer, to further extend their personal eminence and reputationMobile First:  Back office integration of solutions to transform the front office, Rebalancing the IT application portfolio to better enable response to customer requests quickly and anticipating their next moves even faster, Providing the policy, education, and applications for a mobile enabled workforceSupporting BYOD – enabling employees to work however they want, wherever they want.  In summary moving positively towards the promise of Enterprise Mobility Beyond technology, can you describe a business transformation programme that you own or contribute to?Technology is really not the basis to any of the transformation projects I or my team are involved in. Everything is focused on the business transformation and enabled in part by the technology.   A core focus in the last 12 months and through 2014 is the stakeholder relationships, organisational change management especially communication associated with the business changes that a combination of social, mobile and analytics are helping to drive. What key technologies are being considered to enable transformation?Further focus on complete secure enterprise mobility both IBM owned and employee owned What percentage of your applications / infrastructure is run from the Cloud?The majority run from the cloud internally How is the use by employees of their own technology, use of mobiles and social networking impacting operations, customer experiences or the organisation at present?We have a robust strategy on BYOD, mobiles and social networking.   We fully encourage the use to positively benefit IBM and it's employees to be more productive and demonstrate their own eminence both internally and through their engagement with clients.   It is positively impacting the employee and client experience and with good planning being managed well operationally. Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?BYOD has been part of our mobile strategy for some time and continues to play a integral part.  Shadow IT – effectively the needs from the business that haven't been priorities within the IT strategy and budget – are managed effectively through the overall work with the key stakeholders and a robust Enterprise wide governance structure Where do you seek transformational inspiration from?A variety of sources but often peers, other leading companies and the stories of their successes and failures plus leading thinkers both inside and outside IBM.   The 娇色导航role in the business Who do they report to?COO Does the 娇色导航have a seat on the board?No How often do you meet with the CEO?Monthly Does your organisation have a digital leader and what is the difference in their responsibilities to yours?Digital is a core part of the business transformation but is integrated across the business rather than being stand alone The IT department How many staff make up the IT team?(What is the split between in-house/outsourced staff)In UK & Ireland 250 with responsibility at local, European and Global level.   In house / outsourced or contractor is approximately 95% / 5% globally.  Describe the CIO’s management team, do you have direct reports that develop the relationship and services between the business and IT?As part of a global team there are a variety of roles based in the UK & Ireland with local, European and Global responsibilities.   are different levels of interlock with the business.  There are specific individuals assigned to to develop and maintain the relationship in the UK & ireland How many log-in accounts do you issue across you organisation?One for every individual – approximately 25000 What is the primary technology platform?The web and our associated Collaborative Connections environment