The offering is designed to provide enterprises with an alternative to disruptive ERP transformation strategies, such as rip and replace, and lift and shift.
ServiceNow and end鈥憈o鈥慹nd enterprise software support provider Rimini Street have jointly developed a new enterprise software model, designed to reduce costs for enterprises by providing an alternative to digitally transforming existing ERP software.
The new enterprise model ensures that enterprises don鈥檛 have to 鈥渞ip and replace鈥� or 鈥渓ift and shift鈥� their ERP software, which could lead to delayed or often unrealized return on investment, the companies said.
鈥淭he new enterprise software model from Rimini Street and ServiceNow can produce significant and immediate savings that fuel net鈥憂ew innovation, unmatched user experiences, and AI鈥慸riven productivity gains, in weeks to months, not years, with the ServiceNow platform,鈥� the companies said in a joint statement to the press.
The new offering combines ServiceNow鈥檚 AI platform and Rimini Street products, such as Rimini Support and Rimini Manage.
While Rimini Support is designed to replace software vendor maintenance of traditional perpetually licensed software with third-party support, Rimini Manage is designed to relieve the IT department from day鈥憈o鈥慸ay software operating and support tasks. 聽
Rimini Street Support and Rimini Manage promise to provide significant annual support fee savings and full coverage for customizations for a minimum of 15 years with no requirement for upgrades and migrations.
As part of the joint initiative, Rimini Street will design, deploy, and manage the Now Platform as an innovation layer for ERP customers with its experienced and certified ServiceNow team, the companies said.
Additionally, ServiceNow has been actively trying to bring generative AI-based updates to its product offerings.
Last month, Service Now added a host of new features, including ServiceNow AI Agents,聽to its latest Now Platform release, dubbed Xanadu.
The focus of the release was to integrate agentic AI into its IT Service Management platform so that these agents can autonomously perform tasks and make decisions on their own within set parameters. In addition to AI Agents, ServiceNow added more than 350 out-of-the-box gen AI capabilities to聽Now Assist in the Xanadu release and these include data visualization generation, chat- and email-reply generation, change summaries, and LLM-based proactive prompts in Virtual Agent.
